Shipping policy

Effective Date: November 15, 2024

At Luxe Hydra, we are committed to ensuring your order is delivered safely and efficiently. Please review our shipping policy for details about our processes and expectations.

1. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Processing times may vary during high-demand periods, but we will notify you of any delays.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs:

  • Free Shipping: Estimated delivery within 7–14 business days.
  • Economy Shipping: Estimated delivery within 5–8 business days.
  • Standard Shipping: Estimated delivery within 3–4 business days.

Delivery times may vary depending on your location and the selected shipping method.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the chosen delivery method.
  • Any applicable taxes, duties, or customs fees are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress.

5. Delivery Issues

  • If your order does not arrive within the estimated delivery time, please contact us at info@luxehydra.com.
  • In case of a damaged or lost package, reach out to us immediately with your order details and supporting documentation.

6. Shipping Restrictions

  • We currently ship to most locations worldwide. If your address is outside our serviceable regions, you will be notified at checkout.
  • Luxe Hydra is not responsible for delays caused by customs, natural events, or other unforeseen circumstances.

7. Incorrect Shipping Information

Please double-check your shipping details at checkout. Luxe Hydra is not responsible for orders shipped to incorrect addresses provided by the customer.

8. Returns and Refunds

We only accept returns if the product is broken or not arrived. Please refer to our Return Policy for more information.

Contact Us

If you have any questions or concerns about shipping, please reach out to us at:
Email: info@luxehydra.com

Thank you for shopping with Luxe Hydra!