Refund policy
Effective Date: November 15, 2024
At Luxe Hydra, customer satisfaction is our priority. However, due to the nature of our products, we only accept returns under the following circumstances:
Eligibility for Returns
We accept returns only if:
- The product arrives damaged or broken.
- The product does not arrive at its destination.
If your order meets one of these conditions, we will gladly assist you in resolving the issue.
Steps to Initiate a Return
- Contact Us: Email us at info@luxehydra.com within 7 days of receiving your order.
- Provide Documentation: Include your order number and photographs of the damaged product (if applicable). This helps us process your claim more efficiently.
- Return Approval: Once your claim is verified, we will guide you on the next steps, including refund or replacement options.
Non-Returnable Items
We do not accept returns for reasons other than those stated above, such as change of mind or personal preferences.
Refunds
- Approved refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to reflect in your account.
Contact Us
If you have any questions about our return policy, feel free to reach out at info@luxehydra.com. We’re here to help!
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